KVKK Privacy Notice

1. Scope

This notice concerns the processing of personal data of people who visit our website, contact us by WhatsApp or telephone, use our digital assistant, or receive healthcare services from our clinic.

Health data are treated as special categories of personal data under Article 6 of the Law and are processed only on the conditions the Law provides.

2. Personal data processed

Depending on the nature of your contact with us, the following categories of data may be processed:

• Identity and contact data: name, telephone number, email address, your country and language.
• Health data: your complaints, medical history and records relating to examination and treatment.
• Transaction security data: IP address, browser and device information, site usage records.
• Requests and correspondence: messages you send through WhatsApp, telephone or the digital assistant.

3. Purposes of processing

Your personal data are processed for the following purposes:

• Responding to your request and conducting appointment and consultation processes.
• Planning and delivering diagnosis, treatment and care services.
• Coordinating treatment and travel for international patients.
• Measuring service quality and maintaining the operation of the website.
• Fulfilling obligations arising from legislation and following up legal claims.

4. Legal grounds

Your personal data are processed on the grounds set out in Article 5 of the Law: the establishment or performance of a contract, compliance with a legal obligation, and legitimate interest.

Under Article 6 of the Law, your health data are processed for the protection of public health and for medical diagnosis, treatment and care by healthcare personnel bound by a duty of confidentiality; outside that scope, processing rests on your explicit consent.

5. Method of collection

Your personal data are collected through forms and the digital assistant on our website, WhatsApp and telephone conversations, and face-to-face consultation and examination records at the clinic, by partly automated and non-automated means.

6. Transfers

Your personal data may be transferred to the following parties to the extent necessary to deliver the service and in accordance with the legislation:

• Healthcare institutions and laboratories collaborating in the treatment process.
• Service providers supplying hosting, email and communication infrastructure.
• Authorised public institutions and judicial authorities (only where the legislation requires it).
• Infrastructure providers located abroad — in which case the conditions in Article 9 of the Law are observed.

7. Retention period

Your personal data are retained for as long as necessary for the purpose for which they were processed and in line with the minimum retention periods set by the applicable legislation. For health records, the retention periods set by legislation apply.

At the end of that period your data are erased, destroyed or anonymised.

8. Your rights (KVKK Art. 11)

Under Article 11 of the Law you have the following rights:

• To learn whether your personal data are processed and, if so, to request information about it.
• To learn the purpose of processing and whether the data are used in accordance with that purpose.
• To know the third parties in Türkiye or abroad to whom the data are transferred.
• To request correction of data processed incompletely or inaccurately.
• To request erasure or destruction within the conditions provided by the Law.
• To request that correction, erasure and destruction be notified to third parties to whom the data were transferred.
• To object to a result reached to your detriment through analysis exclusively by automated systems.
• To claim compensation where you suffer loss due to unlawful processing.

9. How to apply

You may submit requests concerning your rights, together with information verifying your identity, through the clinic's contact channels. Your request is concluded as soon as possible and within thirty days at the latest, depending on its nature.